Customer Care

i love dogs

Our Guarantee

At i Love Dogs, we pride ourselves on having a reputation for excellence – not only in the quality of our products, but in our customer service as well. Unlike large, corporate pet brands, we keep our connection to our customers intimate, one-on-one and friendly, because maintaining a strong relationship with our customers is our No. 1 priority.

When you contact i Love Dogs during our regular business hours (Monday through Friday from 8:30 a.m. to 5:30 p.m. Pacific Time), you will get a response from an actual person rather than an automated system. As you work at ensuring your dog’s optimal health, we’re here to help you every step of the way.

Placing Your Order

If you need help placing an order, we will be happy to assist you. Call us toll-free at 888-456-8966 Mondays through Fridays from 8:30 a.m. to 5:30 p.m. Pacific Time, or send us an email at care@ilovedogs.com. i Love Dogs representatives are also available on Twitter (@iLoveDogsInc) and Facebook (facebook.com/iLoveDogsInc) during our regular business hours.

International Orders

We are not able to process orders shipping to addresses outside the United States or Canada through our online store. To place your overseas order, please email us at care@ilovedogs.com and one of our customer care specialists will assist you. i Love Dogs representatives are also available on Twitter (@iLoveDogsInc) and Facebook (facebook.com/iLoveDogsInc) during our regular business hours.

Shipping and Delivery

Your order will be processed and shipped within two business days from the purchase date. Allow approximately five to 10 business days for delivery, depending on the destination. We provide tracking numbers so you know when to expect delivery. Click here to track your order. All i Love Dogs orders ship free to addresses in the United States or Canada.

Returns and Replacements

If you are not satisfied with your purchase for any reason, simply return it for a replacement or complete refund. See our Returns Policy for more information.

The i Love Dogs Community

We treat our customers as members of our i Love Dogs family. You are invited to become a part of our community by sending in photos and comments, which we in turn pass along to our many friends through various social media outlets, such as Facebook and Twitter. From doggie birthday clubs to swag, we love to provide our customers with the very best we have to offer.

Security and Privacy

We use state-of-the-art encryption security technology to ensure your online order is secure. When you place your order, you will be redirected to our secure server prior to being asked for your credit card number. We use an address verification system to compare your billing address to your credit card on file with your bank. Please note that unless these match, we cannot process your order.

Your privacy is important to us. We will never trade, lease or sell your name, email address or other personal information. We will contact you only if your order information is incomplete.